Future Opening: Office Administrator
Full Time • Hybrid - US
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Are you passionate about making mental health more accessible and less stigmatized? Join us at Ellie Mental Health where you’ll be part of a collaborative, fun, and mission-driven team that lives by our core values: authenticity, humor, compassion, creativity, acceptance, and determination.
As an Office Administrator at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.
As an Office Administrator at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.
The Office Administrator is responsible for overseeing daily operations of our clinics. This position supports our clinical teams by managing coordination of referrals, managing our client intake process, monitoring client waitlists, and providing follow-up to current and potential clients. Our Office Administrator is also responsible for overseeing other support staff and acts as a liaison between clinical and non-clinical management teams.
Ellie Mental Health was founded to challenge the barriers in traditional mental health care. Here in New Mexico, every Ellie clinic is locally owned, operated, and staffed — meaning your voice matters and your work directly supports your community.
Enjoy Flexibility
At Ellie, we trust you to do your best work. That means flexibility to set a hybrid schedule that fits your life, whether in-person, virtual, or a mix of both.
Enjoy Flexibility
At Ellie, we trust you to do your best work. That means flexibility to set a hybrid schedule that fits your life, whether in-person, virtual, or a mix of both.
What You’ll Do:
Clinic Operations Management
- Oversee day-to-day operations of the clinic, ensuring an efficient, welcoming, and professional environment for staff and clients.
- Monitor and maintain the clinic’s physical infrastructure, including cleanliness, safety, and maintenance needs.
- Coordinate repairs, renovations, and facility improvements in compliance with health and safety regulations.
Client Intake & Scheduling
- Manage the client intake process
- Ensure all clients are appropriately onboarded and prepared for their services.
Referral Coordination
- Contact potential clients from referral sources, coordinating smooth transitions into services.
- Match clients with appropriate clinicians based on skills, availability, and caseload needs.
Client Support
- Maintain and monitor the client waitlist to facilitate timely service access.
- Provide timely follow-up to potential and current clients regarding clinic information, rescheduling, or clinician reassignment in coordination with the Clinical Director.
Administrative & Technical Support
- Troubleshoot office equipment issues and coordinate resolution with appropriate vendors or IT support.
What You'll Need:
- 1 year of office experience preferred
- Exposure to medical billing and medical scheduling preferred
- Strong leadership and problem-solving skill sets
- Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function well in a high-paced and changing environment
- Proficient with Microsoft 365 applications
- Adept at learning and navigating Electronic Health Record system
Perks & Benefits:
- 401(k) with employer match
- Health, dental, and vision insurance
- Generous PTO policy
- A supportive, mission-driven environment where YOU matter
Why Ellie?
Because here, we do things differently. We believe in creating spaces where therapists thrive — and clients feel truly seen and supported. We bring creativity, humor, and authenticity into everything we do.
Ready to join the movement? Apply today and help us fill the gaps in mental health care — one meaningful connection at a time.
Ready to join the movement? Apply today and help us fill the gaps in mental health care — one meaningful connection at a time.
Ellie Mental Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Flexible work from home options available.
Compensation: $55,000.00 - $62,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.
Don’t meet EVERY requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience
We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!
Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.
We have created a culture that reminds us that our employees are our leaders!
Company Structure
Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”
Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.
In short, we’re just people helping people. Wanna join the herd?
(if you already have a resume on Indeed)
Or apply here.
A company rooted in values of creativity, humor, compassion, acceptance, determination, and authenticity
Unique pay model with industry leading compensation
Comfortable, furnished offices and clinic environment